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Digital Banking

A new digital banking experience is coming November 17, 2026. One Login. One Platform. Scroll down for important information.

    Online banking and mobile banking are coming together in one convenient digital banking experience on November 17, 2026. No more separate platforms and separate sign-ons! Designed with you in mind, the new platform will make it easy to manage your accounts, move money, make payments, monitor activity and much more in a secure and convenient way anytime, anywhere.

    Below you’ll find a checklist to prepare, important dates and answers to common questions to make the transition as smooth as possible. We’ll continue updating this page, so be sure to check back for the latest information. For any other questions, please reach out.

Your Digital Banking Checklist

Below we’ll walk you through what you can do now, what to expect, and how to log in for the first time. We also want to remind you to watch out for scams during this process. Fraudsters often try to take advantage during big updates at financial institutions. A reminder that we will NEVER contact you and ask for your account numbers, usernames, passwords, one-time passcodes, or Social Security number. When in doubt, hang up or delete the message, and contact us directly at 800.813.9185 or 651.451.5160

What You Can Do Today

  • Mobile-Only Users. If you only use the Mobile Banking app and don’t have an Online Banking Sign-On ID, you must contact us by November 12, 2026. Your current mobile banking login credentials won’t transfer to the new Digital Banking platform, and you’ll need our help setting up your access. You won’t be able to enroll yourself.
  • Verify your phone number(s) by November 12, 2026. To ensure a smooth first-time log in, it’s important we have your current phone numbers for authentication. You can provide your phone numbers by:
    • Sending us a message via your Online Banking Account (Select Messages/Compose a Message) or Mobile Banking (Select the three-line menu item/messages/then the pencil icon).
    • Call us at (651) 451-5160 or (800) 813-9185
    • Visit a branch

Important Dates

  • Bill Pay will be unavailable starting Thursday, November 12, 2026 at 4:30 p.m. CT. Bill pay will be unavailable and removed from the current online banking while we begin the migration to the new platform. Your scheduled payments, payees and history will move to the new Bill Pay feature of digital banking and available to view on Tuesday, November 17, 2026. Payments scheduled for Monday, November 16th will process on Tuesday, November 17th. If you have a payment scheduled for Monday, November 16th you can log into your online banking before Thursday, November 12 at 4:30 p.m. and adjust the date.
  • Remote Deposit will be unavailable starting Thursday, November 12, 2026 at 6 p.m. CT. A new Remote Deposit feature will be available in the new “Heartland CU MN” app on Tuesday, November 17, 2026.
  • Online and Mobile Banking goes offline Friday, November 13, 2026 at 7 a.m. CT. Online and Mobile Banking will be unavailable as we begin the migration to the new platform.
  • The “Card Manager” app will be discontinued on Friday, November 13, 2026 at 7 a.m. CT. At that time, you will no longer receive alerts or notifications. Once the new Digital Banking system launches, you’ll be able to manage your credit and debit cards and set up alerts and notifications directly withing Digital Banking. No separate app or additional login required!
  • Your new mobile banking app will be available for download Monday, November 16, 2026. You can locate the app by searching for “Heartland CU MN” in your app store. The app icon will be the Heartland legacy logo in white on a blue background.
  • Your new Digital Banking is ready Tuesday, November 17, 2026 at 8:30 a.m. CT. Using the first-time login instructions provided via email, online banking inboxes and mobile banking inboxes, you may log in after 8:30 a.m. CT. Click the “Login” button on the homepage of this website or download the new mobile banking app.

A Better Digital Banking Experience

  • One Login

    No more keeping track of separate online and mobile banking logins.

  • One Connected Experience

    Access your accounts from your computer or mobile device and enjoy the same look and feel. One platform means a consistent experience wherever you bank.

  • Enhanced Security

    Enhanced security, including multi-factor authentication, to help protect your information and accounts.

Access to the digital banking tools you rely on

  • Bill Pay

    Pay bills conveniently from your digital banking.

  • eStatements

    View your statements securely online.

  • Mobile Deposit

    Deposit checks using your mobile device without visiting a branch.

  • Schedule Transfers

    Schedule one-time or recurring transfers to help keep your finances on track

  • Alerts & Notifications

    Set up notifications to stay informed about account activity.

  • External Transfers

    Move money between your credit union accounts and your other financial institution accounts.

New features to explore

  • Certificate Maintenance

    Manage eligible Certificates of Deposit online as they approach maturity.

  • Card Management

    Manage your debit and credit cards directly within Digital Banking, no need for a separate app and login.

  • Quicken and QuickBooks

    Export your account history in a format to import to Quicken or QuickBooks.

  • Personalized Account Page

    Make your account page your own! Arrange accounts in the order that works for you and customize your greeting - because "Hey, Superstar" is way more fun.

Frequently Asked Questions

  • To provide you one single, unified platform for a better digital banking experience with improved functionality, enhanced security, easier navigation, and a more modern design.

  • No. This project began in February 2025, prior to the merger. We began this project to provide you with an improved digital banking experience, and because our current online banking system was being phased out.

    In addition to providing you an improved digital banking experience, it just so happens that Novation legacy has been using, and continues to use, the same platform. When our systems come together later in 2027, you’ll already be familiar with the platform, helping make that transition a little easier!

     

  • The new and improved digital banking will launch Tuesday, November 17, 2026.

  • Yes, Online and Mobile Banking will be unavailable starting at 7 a.m. CT Friday, November 13, 2026 and the new Digital Banking will launch Tuesday, November 17th at 8:30 a.m. CT.

  • Digital banking is changing, but the same friendly staff are here to help! If you need account information or support during the downtime, call us during normal business hours at 651.451.5160 or 800.813.9185 or visit your local branch.

    To avoid any interruptions to your banking needs, we recommend taking care of time-sensitive transactions before online and mobile banking become unavailable on Friday, November 13, at 7 a.m. CT.

     

  • No. You will enter “first-time” login credentials that will be provided to you. After that, you will be able to update your username and password for the new system.

    • If you currently use our online banking, you’ll be provided your first-time login credentials before November 17, 2026 via email, online banking messages and mobile banking messages.
    • If you only use the Mobile Banking app and don’t have an Online Banking Sign-On ID, you must contact us by November 12, 2026. Your current mobile banking login credentials won’t transfer to the new Digital Banking platform, and you’ll need our help setting up your access. You won’t be able to enroll yourself.
  • Internal and cross-account transfers will carry over to the new platform. Once you’ve logged in, we recommend reviewing your scheduled transfers to make sure everything looks correct.

    Scheduled transfers between external accounts (sending or receiving transfers from accounts you have at other financial institutions) will not transfer. Don’t worry – you can easily set them up again in the new digital banking platform. 

  • No. Transfers you set up to go to your other financial institutions will note carry over. You’ll need to set up your external accounts and transfers in the new digital banking.

  • Your account nicknames will carry over to the new Digital Banking platform. For security purposes, any full or partial account numbers included in your nicknames will be removed. Nicknames are also limited to 32 characters, so any longer nicknames will be shortened to fit.

    Want to make changes? You can update your nicknames in your current Online Banking before the downtime begins on November 13, 2026.

  • Yes. A new app will be available to download, simply search for “Heartland CU MN” in your app store. The app icon will be the Heartland legacy logo in white on a blue background.

  • Yes. Your accounts, balances, and transaction history will transfer to the new platform.

  • No. Direct deposits will continue to be processed as normal and will not be affected by the digital banking upgrade.

  • Yes. Bill Pay payees, payment history, scheduled payments, and recurring payments will transfer to the new digital banking platform.

    Once you’ve logged in, we recommend reviewing the bill pay feature to make sure everything looks correct.

  • Bill Pay will be unavailable starting Thursday, November 12, 2026 at 4:30 p.m. CT. Bill pay will be removed from the current online banking while we complete the migration to the new platform. Your scheduled payments, payees and history will move to the new Bill Pay feature of digital banking and available to view on Tuesday, November 17, 2026. Payments scheduled for Monday, November 16th will process on Tuesday, November 17th. If you have a payment scheduled for Monday, November 16th you can edit the payment date before November

  • Yes, as long as there is enough money in your account to make the payment on the scheduled date.

    Please note that any scheduled payments for Monday, November 16th will process on Tuesday, November 17th. If you have a payment scheduled for Monday, November 16th you can log into your online banking before Thursday, November 12 at 4:30 p.m. and adjust the date.

  • Your linked external accounts will not transfer after the system upgrade. You will need to connect your external accounts after the system upgrade.

  • No. Credit and Debit card alerts and notifications you set up will stop on Friday, November 13, 2026 at 7 a.m. when the Card Manager app is discontinued. You will be able to set up new alerts and notifications from the new digital banking after the system upgrade. No more separate app to download for this feature!

  • The new Digital Banking platform will continue to use the Heartland legacy logo for now. Since Novation has an existing digital banking app, creating another app under the Novation name could cause confusion between Heartland and Novation legacy members. Keeping the Heartland legacy branding helps identify the correct app you should be using to manage your accounts until systems are combined.

  • Fraudsters often try to take advantage during big updates at financial institutions. A reminder that we will NEVER contact you and ask for your account numbers, usernames, passwords, one-time passcodes, or Social Security number. When in doubt, hang up or delete the message, and contact us directly at 800.813.9185 or 651.451.5160